Leasing, rent, utilities, pets, and more
These answers are general information. Your signed lease and North Carolina law govern if anything differs.
Most leases run on a 12-month cycle, typically beginning between June–July and ending the following summer.
We begin contacting existing tenants regarding renewals in February. Homes not renewing are typically marketed March–April. Prospective tenants are encouraged to reach out in February to prepare ahead of availability.
Reach out through our contact form, by email at phaseonencllc@gmail.com, or by text/call at 919-916-9345 about the home you're interested in. Every tenant and any required guarantor then completes an application, screened through TransUnion SmartMove (credit, background, and rental history). Most applications are processed within 24–72 hours once all documentation is submitted.
We lease each property as a single unit. All tenants sign one lease together.
No. All tenants and any required guarantors must be identified and approved prior to lease signing.
Most applications are processed within 24–72 hours once all required documentation is submitted. Applications are screened through a third-party service (TransUnion SmartMove), which includes credit, background, and rental history checks.
Yes! We do rent to college students. However, all college student tenants are required to have a co-signer (guarantor) on the lease. The co-signer must meet our standard qualification requirements and will be jointly and severally liable for all lease obligations.
We use a standard North Carolina residential lease with some minor alterations. If you'd like to review it before applying, please reach out to us directly at phaseonencllc@gmail.com and we'll be happy to share a copy.
For the most up-to-date pricing on a specific property, we recommend searching the property address on Zillow — our listings there reflect current rates when available. You can also text or call Nick directly at 919-916-9345, or email us at phaseonencllc@gmail.com and we'll get back to you quickly.
Prices are finalized each February/March for the upcoming lease cycle. Rather than show outdated numbers, we point you to our Zillow listings for the most current pricing, or you can text/call Nick at 919-916-9345 or email phaseonencllc@gmail.com for a quick answer.
The security deposit and any applicable pet fees are due at lease signing.
First month's rent and last month's rent are due prior to or at move-in, as outlined in the lease.
Yes. The security deposit is refundable less any damages beyond normal wear and tear or unpaid balances. Deposits are handled in accordance with North Carolina law.
Rent is paid via ACH transfer or approved bank deposit methods. Payment instructions will be provided prior to move-in.
No. Rent must be paid in full in a single payment per lease.
Late fees will be assessed in accordance with North Carolina law and as outlined in the lease agreement.
All tenants and any guarantors are jointly and severally liable for the full lease obligations, including rent, damages, and compliance with all lease terms.
All tenants remain collectively responsible for the full rent. Any unpaid portion must still be covered by the remaining tenants.
Tenants pay all utilities. Water, sewer, trash, pest control, and landscaping are paid by the landlord but added to the topline of the rent.
Typically electricity and internet services.
Utilities are generally placed in one tenant's name and shared among roommates.
Pets may be permitted on a case-by-case basis with prior approval. Service and assistance animals are not considered pets. Requests for reasonable accommodation are handled in accordance with fair housing law, and pet fees and pet rent do not apply to them.
Yes. Non-refundable pet fees and/or monthly pet rent may apply.
Yes. Certain breed, size, or other restrictions may apply. Please inquire prior to applying.
Maintenance requests are submitted through our online system or through designated contact instructions provided at move-in.
Emergency issues include major water leaks, electrical hazards, loss of essential services (such as HVAC during extreme weather), or safety concerns.
We make reasonable efforts to address urgent issues promptly and non-urgent issues within a reasonable timeframe.
Yes. Entry may occur with reasonable notice, except in the case of emergencies.
Most properties are located within approximately one mile of campus.
All properties are leased unfurnished unless otherwise specified.
Yes. Parking is limited to designated areas and must comply with property-specific limits outlined in the lease.
Guests are permitted for short stays. Extended stays or occupancy beyond lease limits require prior written approval.
Large or disruptive gatherings are not permitted. Noise complaints or violations may result in lease enforcement actions.
Quiet hours are defined in the lease and generally apply during late evening and early morning hours.
Subleasing is not permitted without prior written approval from the landlord.
Early termination is not guaranteed and is subject to the terms outlined in the lease, which may include locating an approved replacement tenant and/or applicable fees.
Lease obligations remain in effect unless a replacement tenant is approved in accordance with lease terms.
Homes are professionally cleaned and prepared for occupancy prior to move-in.
Tenants are encouraged to document the condition of the property at move-in and report any concerns promptly.
Yes. Cleaning requirements are outlined in the lease and must be completed prior to move-out.
Tenants are responsible for damages beyond normal wear and tear. Costs may be deducted from the security deposit as permitted by law.
The property manager is Nick Sclafani. You can reach him directly at 919-916-9345 or by email at phaseonencllc@gmail.com.
You can reach Nick Sclafani, the property manager, directly at 919-916-9345. You can also email us at phaseonencllc@gmail.com or fill out the contact form on our website.
Official communications may be delivered via email, written notice, or other methods permitted under the lease and North Carolina law.
Our billing address is: PO Box 4671, Wilmington, North Carolina 28409.
Use our PO Box: Phase One NC LLC, PO Box 4671, Wilmington, North Carolina 28409.